Help students learn to resolve conflict effectively in any class with significant team projects.

Faculty teaching a course with a significant team project component (more than 5 weeks) can embed this innovative mini-course to help their students be more successful in group activities.


Along with CollaborationU, ConflictU is part of the “Collaboration Suite.”

This 1-unit mini-course teaches introductory conflict resolution skills. It is designed to embed in courses with a significant team project component, assigned when student teams are formed. The course challenges the student to lead a team of peers in a real-world situation. Like in real life, the team’s project requires coordinating a wide array of skills, opinions, and personalities. The initial decisions and conflicts the student encounters will shape both the team dynamics and the product the team makes. Students will learn the importance of finding out everyone’s views and feelings, and how to delve deeper and identify the key interests or needs that must be addressed in order to resolve conflicts constructively.

CMU instructors ONLY, please contact The Eberly Center for assistance with ConflictU. They’ll help you get started and remove the fee for your students; OLI materials are free for all CMU applications. If the button below doesn’t work in your browser, please email eberly-assist@andrew.cmu.edu for help.

What students will learn


Learning objectives by module


Course assessments, activities, and outline

This course includes the following types of activities.

  • Reading and viewing video reports of research on team performance and testimonials on the centrality of teams in the workplace,
  • Video skills demonstrations and practice within an extended video-based interactive simulated team experience,
  • Realistic online practice, such as texting and video chats, with complex interactions and feedback, and
  • Exercises carried out in real world teams to transfer skills.


Course Outline

Collaborative U

UNIT 1: Assignment

  • Module 1: Pre-test
  • Module 2: Managing Conflict in Teams
  • Module 3: In-team Activity
  • Module 4: Post-test

Other course details

The entire course can be completed in 2 to 3 hours.

Collaborative U is designed to embed in an existing class that has a significant team project component (more than five weeks).

Frebruary, 2018

This course was developed by Martha Harty and Ralph Vituccio.

System requirements

OLI system requirements, regardless of course:

  • internet access
  • an operating system that supports the latest browser update
  • the latest browser update (Chrome recommended; Firefox, Safari supported; Edge and Internet Explorer are supported but not recommended)
  • pop-ups enabled
  • cookies enabled

Some courses include exercises with exceptions to these requirements, such as technology that cannot be used on mobile devices.

This course’s system requirements:

  • none listed (subject to change)

Cost and payment options

$10 per student

Students are prompted for payment during the OLI course registration process, and can pay with a credit card or an OLI Payment Code purchased from your campus bookstore.

The two payment options presented to students during their OLI course registration process: credit card payment or OLI Payment Code redemption.
Learn about offering OLI Payment Codes in your bookstore.

Bulk discounts and alternative payment arrangements are available, including institutional or departmental payments. Learn about discounts and payment options.

Included instructor tools

Instructors who teach with OLI courses benefit from a suite of free tools, technologies, and pedagogical approaches. Together they equip teachers with insights into real-time student learning states; they provide more effective instruction in less time; and they’ve been proven to boost student success.

If you’d like to update an OLI course for your students, or even develop a new course or program of study, contact OLI Support for information about the OLI Author platform.

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