Cost, Billing, and Returns
OLI charges bookstores the same amount per code as it charges students, and the store is free to mark up the cost as it sees fit.
OLI Payment Codes expire one week after the Add/Drop period for the classes where the codes are used. That way, students who add the class on the last day have a little extra time to pick up their materials at your bookstore. When the expiration date on a set of codes has passed, OLI tallies the quantity of codes redeemed by students and begins the invoicing process. The unused codes expire, so the bookstore should destroy any leftover codes. OLI then enters stream with other groups at Carnegie Mellon University, and your bookstore’s invoice will be generated by CMU’s Accounts Receivable department in the order it enters their stream.
Returns are never necessary because your bookstore never pays out of pocket for inventory. You will only ever be invoiced for OLI Payment Codes that have been sold by your bookstore. If an exceptional case is identified, OLI accepts refunds on a case-by-case basis at our discretion.